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The Depth Of Positive Customer Service
We all have bad days, days when we feel we could improve upon ourselves. But, in my opinion, decent customer service is a requirement regardless of any extenuating circumstances. What is good customer...
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Beginning Stages – New Website
I am in the very beginning stages of designing a new website. About the same time I made the decision to begin the website transition I also began tearing wallpaper off of my bedroom walls. More on...
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So You’ve Had a Bad Day…
When I call and you choose to respond to me with sharp words. Go ahead. I love you regardless. When you call and talk about all of the problems that have affected your world recently. Go ahead....
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Who Do You Serve?
Recently I have spent many hours handling my husband’s business scheduling and telephone. Speaking with the public on a daily basis, both on the telephone and in person, has led to a surfacing of...
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The Job With Real Benefits
All of us have a job. It has benefits. It is close to home. It requires no time sheet or schedule. The job also pays well. Talk about teamwork, this IS the job that requires the best efforts from...
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Small Businesses – Fabric Of America
We have been a busy couple here at Annie’ s Goat Hill! We are working on several projects, some we can disclose, others we are better off keeping under our hat until they happen. One of the fun new...
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Requiring A Phone Number Upon Checkout
The curtain opens to Act 1: Customer checking out @Annie’s Goat Hill…typing in credit card number…shipping address…customer name…phone numb….er…ack! Wait a minute!Customer freaks out! ”I am not going...
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Stick-to-it-ness Combined With Kindness
Fairly often I find people to be inspirational, like I did here, the business-owner who genuinely cares about her customers, and here, the elderly person that said wisely “to never quit.” Yesterday,...
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